Too many redirects issue

[Joss]

Hi

I am having this terrible problem with this website:

http://justrightmarquees.co.uk/

Now, I am not sure what on earth is going on, but it is not loading properly and I am getting huge amounts of too many redirects showing in the chrome console.

The strange thing is that the files shown have really odd file paths like:

http://justrightmarquees.co.uk/QciXK/site/assets/files/1023/muta-member-logo-100.png

and 

http://justrightmarquees.co.uk/QciXU/site/assets/files/1079/slide-cereals.jpg

They seem to have gained random folder addresses.  

However, these seem to come and go and change.

Completely out of my depth and have no idea where to start.

The site has been up for ages and was fine.

Joss

[Mike Rockett]

With strange URIs like that, I could only imagine that the account was hacked somehow... As your templates are okay, my only guess is that this could be htaccess-related.

[Joss]

Htaccess looks fine

The strange folders with the random letters change every time on reload.

So...

/QbYiZ/QbYiK/site/templates/css/site.css - first time

/QpbWU/UhMMK/site/templates/css/site.css - on reload

I cant see anything strange anywhere in the files.

[Martijn Geerts]

Your meta description is probably not encoded or whatever it breaks somehow.

[pwired]

Download a copy of your online website with this strange behaviour and look if this is happening also local,

not connected with the internet. Remember that firefox shows live changes with Inspect Element.

[Martijn Geerts]

When I see strange things I really can't explain I check if the file is corrupt. And second I use https://validator.w3.org/nu/?doc=http%3A%2F%2Fjustrightmarquees.co.uk%2F to see if there's a markup issue.

[Joss]

Works fine locally

Just for interest - is it breaking for you guys too, or is it just for me?

[Martijn Geerts]

for me too.

[Joss]

Oh, pity

[Macrura]

i would replace the .htaccess file asap.

then if that didn't fix it i would replace the wire folder, and index.php

also i would file a support ticket with the hosting provider

[pwired]

Yes here too, the css layout does not show up.

[Joss]

I have done a ticket, but as I said, I have downloaded it and run it locally and it is all fine.

I am updating the local one and will try reuploading it.

[Martijn Geerts]

Still I think it's weird that you have a broken (not closed) meta tag.
 

 <meta name="description" content="Just Right Marquee Hire for Weddings, Parties and Events in Oxfordshire, Berkshire, Buckinghamshire, Hampshire, Wiltshire and Gloucestershire."
		<link rel="publisher" href="">  

[Joss]

Martin I would like to fix that, but I have run into a different issue not.

In CPanel (shared hosting) when I try and edit a file or upload a file I get, guess what?

This web page has a redirect loop

 

ERR_TOO_MANY_REDIRECTS

[Martijn Geerts]

boh boh...

[pwired]

They never tell you the specific limitations in their policy do they

[Joss]

They never tell you the specific limitations in their policy do they

You mean the one about the service not working?

[DaveP]

The specific error message in Chrome on mobile mentions a server misconfiguration. I'd be inclined to pursue that possibility some more.

[Joss]

Since it is a shared server, I am reliant on them coming back on my urgent ticket - silence so far!

What sort of misconfiguration?  Any guesses?

[tpr]

Since it is a shared server, I am reliant on them coming back on my urgent ticket - silence so far!

Give them time to find your ticket in one of their random directories

[Joss]

Love the people on here - so warmly encouraging!

[Macrura]

the reason you can guess that it's not processwire is that if you look at the sourcecode, everything is ok, in terms of the paths to the assets.

If you click on one of those paths, it gets redirected, which means something in the htaccess or index.php might be amiss, or something wrong with the server.

So you can't connect to the folder through FTP, and replace the index.php and .htaccess files?

[Mike Rockett]

the reason you can guess that it's not processwire is that if you look at the sourcecode, everything is ok, in terms of the paths to the assets.

If you click on one of those paths, it gets redirected, which means something in the htaccess or index.php might be amiss, or something wrong with the server.

So you can't connect to the folder through FTP, and replace the index.php and .htaccess files?

That wouldn't help as the same error happens in cPanel.

[Joss]

This is now happening with a second site hosted with the same company: http://claysvehiclerepairs.uk/

UK2, the hosts, are thinking that there is something wrong or not compatible with the htaccess file, but I have no idea what it might be. Clays hasn't even been undated in a while so nothing has changed there. I am at a loss what to do, to be honest.

Both clients have paid for two years on UK2 and have ages left on their contracts.

I am hoping level 2 support might have some answers.

Grr!

[wbmnfktr]

Try to load all files (images, scripts, etc.) with a full path including even protocol and domain.

So instead of using this: /site/assets/files/1114/livery-corporate.png

Try this: http://www.justrightmarquees.co.uk/site/assets/files/1114/livery-corporate.png

Maybe this gets the job done: <base href="http://www.justrightmarquees.co.uk/" />