GoDaddy 500 error

[Peter Knight]

I think I've been through every GoDaddy related post on the forum but not had any success so far with this.

Basically, a client's site started to throw various errors after a failed SSL install by their host. 

Accessing https://www.domain.com results in an error and a redirect to

https://www.domain.not/cgi-sys/defaultwebpage.cgi

Accessing http://www.domain.not gives a blank 500 page

Quote

This page isn’t working

www.domain.com is currently unable to handle this request.

HTTP ERROR 500

  Im happy to side step the SSL issue at the moment if I could get the site up.

I'm pretty sure it's a .htaccess issue as adding "blahdhdgdgd" to the start of the .htaccess file results in an "internal Server Error"

Tried every .htaccess tweak I could find to no avail. Even restored an older .htaccess file from last week before the SSL issue doesn't work.

It's a "real doozy", this one

 

[abdus]

What do error logs for Apache say? There should be some entries on this issue. 

See this SO answer for error log locations

[Peter Knight]

That's the weird thing. There's no errors in the error logs and none in the PW logs either.

I downloaded the site and database onto my own test server and it works fine so it must be some wierd GoDaddy setting.

[abdus]

Is it a managed server? Or is there a cPanel or a similar controller? I have very little experience with cPanel but it might have changed/intercepted logs into another file.

http://www.inmotionhosting.com/support/website/getting-started-guides/cpanel-logs-for-access-apache-email-error-ftp-mysql-whm

[Peter Knight]

12 minutes ago, abdus said:

Is it a managed server? Or is there a cPanel or a similar controller? I have very little experience with cPanel but it might have changed/intercepted logs into another file.

http://www.inmotionhosting.com/support/website/getting-started-guides/cpanel-logs-for-access-apache-email-error-ftp-mysql-whm

About as "managed" as the host gets

Thanks abdus. I've solved it by copying back all my working files and re-installing the database and it worked.

[abdus]

Ah, good'ol brute force solution. Glad you got it working though.

[CliffG]

Like a few others in this forum I have to use a shared server on GoDaddy to host a client's website. It took me about three hours to track down the problem that threw a 500 error after I installed PW 3.0.78.

It was a clearly a database connection problem. I checked and rechecked my credentials; they were good. I tried everything Ryan suggested in the .htaccess file. Nothing worked.

Finally I went back to the GoDaddy control panel, to Hosting Details > Manage Databases and clicked on the name of the database to bring up the Database Details screen. At the bottom it shows Hostname. This is not what I named the database, but it's what goes into the site/config file to allow the connection. It's a very long string.

I hope this helps other people to connect if they have to use GoDaddy.

[Peter Knight]

More GoDaddy weirdness.

Clicking many of the links within ProcessWire admin results in a 500 error. For example, Modules > Refresh does this as does the Upgrades link.

The only way I can get the site to work again is to reimport a backed up database.

I'm going to move this site asap but thought I'd add it to the list of reasons not to use this service.