1und1 after Installation blank page on backend

joe72joe · February 11, 2016

Hello everybody,

I have often heard of ProcessWire and now I have installed it on 1und1 Server. Everything worked wonderfully and all the necessary components were marked green. After installation, I'm able to access the front but once I click on admin login I get a white page. Tryed the installation already several times, but always with the same error. Does anyone know this behavior.
Many thanks in advance (.. and sorry for my bad english)

Joe

LostKobrakai · February 11, 2016

Could you please take a look at this one: https://processwire.com/docs/tutorials/troubleshooting-guide/

justb3a · February 11, 2016

Enable debug mode and reload the backend. Hopefully you'll get an output giving further information (site/config.php : $config->debug = true;).

@LostKobrakai: Your link is broken (returns 404).

LostKobrakai · February 11, 2016

Probably was the space after the url. Does work now.

joe72joe · February 12, 2016

@justb3a

I enabled debug mode but nothing happens, blank page. After this i looked in the view source ->

<!DOCTYPE html>
<html>
<head>
<meta charset="utf-8">
<style type="text/css">
html, body, #partner, iframe {
height:100%;
width:100%;
.....................

it seems that the url's are not working or don't reach the backend ... i think i have to look in the .htacees file ...

@LostKobrakai

i will report

thx

dragan · February 12, 2016

hmm, view source of what? that #partner seems strange... I don't think it comes from a default admin theme (besides, there's no PW inline styles by default afaik)

Also maybe take a look at site/assets/logs/errors.txt

iNoize · February 12, 2016

1and1 check your htaccess

I know this problem there

  # RewriteBase /
  # RewriteBase /pw/
  # RewriteBase /~user/

change to 

    RewriteBase /
  # RewriteBase /pw/
  # RewriteBase /~user/

joe72joe · February 12, 2016

@dragan
looked in this directory: -> site/assets/logs
there are only two files: modules.txt + system-updater.txt

can not find any "errors.txt" file

@iNoize

changed the # RewriteBase / to RewriteBase /

now i get ->
-----------------

Multiple Choices
The document name you requested (/index.php) could not be found on this server. However, we found documents with names similar to the one you requested.

Available documents:

/index.html?it=custom-name/ (-> "custom-name" stands for my admin-directory, my path is structured like this: http://mysite.com/subdir/custom-name/)

-----------
when I choose /index.html?it=custom-name/ the next message ist:

The document name you requested could not be found on this server.

Will continue to test and report
thx

iNoize · February 12, 2016

ok is the installation in a subfolder ?

e.g. www.yourdomain.com/ <- index.php // index of pw

or www.yourdoimain.com/subfolder/index.php //subfolder is the name of your folder

Than you have to change to

# RewriteBase /

RewriteBase /subolder/

# RewriteBase /~user/

joe72joe · February 14, 2016

@iNoize

perfect, I've just tried it and finally, I see the backend ... thanks

OliverL · July 21, 2016

On 12.2.2016 at 10:45 AM, iNoize said:
I know this problem there
  # RewriteBase /
change to 
    RewriteBase /

or for subdirectories

RewriteBase /_test/cms/processwire/

Thanks @

iNoize

blynx · November 7, 2016

On 12.2.2016 at 10:45 AM, iNoize said:
1and1 check your htaccess

I know this problem there
  # RewriteBase /
  # RewriteBase /pw/
  # RewriteBase /~user/

change to 

    RewriteBase /
  # RewriteBase /pw/
  # RewriteBase /~user/

Just want to add some more keywords to this thread. I also installed processwire on an 1und1 server and got an Internal Server Error for any subpages

Quote

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

iNoize had the solution (quoted above)

Peter Knight · September 6, 2018

On 2/12/2016 at 9:45 AM, iNoize said:
1and1 check your htaccess

I know this problem there
  # RewriteBase /
  # RewriteBase /pw/
  # RewriteBase /~user/

change to 

    RewriteBase /
  # RewriteBase /pw/
  # RewriteBase /~user/

Worked for me too. Thanks for the tip.

Interestingly if you think it'd the database connection error, please try the above first.

I couldn't connect to the database remotely (since learnt this is disabled) or via their own php test scripts. Was convinced it was database until the above worked.

kongondo · April 24, 2020

On 2/11/2016 at 2:43 PM, LostKobrakai said:

Could you please take a look at this one: https://processwire.com/docs/tutorials/troubleshooting-guide/

For others reading this, the new location of these docs is:

https://processwire.com/docs/start/install/troubleshooting/

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