File Uploads Not Finishing

[Warran]

Hi

I am having an issue uploading files via 'Files' fields in my templates. Progress goes to 100% but then goes no further i.e. to the point where you would add the description for the file just uploaded. Attached is a screenshot showing where it gets stuck.

Works ok with very small file sizes but not with larger files such as the 8MB one in the screenshot. The ini file settings are:

memory_limit 128M
post_max_size 32M
upload_max_filesize 32M
max_input_time 360

Hosting provider is adamant it's a CMS issue.

Any help would be appreciated.

Thanks

[elabx]

Check if there is an error on the console, this has happened to me when there is a javascript error parsing the console, sometimes happening when a PHP warning or errors gets attached to the response of the ajax file upload.

[Warran]

Thanks, I'll check that and report back.

[Warran]

I've checked and no errors are being generated in console.

[JamesFletcher]

You're on the right track! Adjusting PHP settings should help.

  Reveal hidden contents

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Edited April 18 by JamesFletcher

[Warran]

Update: 

I've uncovered the following error:

session_write_close(): Failed to write session data using user defined save handler. (session.save_path: /var/cpanel/php/sessions/ea-php82, handler: write) in <b>Unknown</b>on line <b>0</b>

Any thoughts?

 

[Warran]

Hi

Still can't get to the bottom of this problem so any further insight would be very much appreciated.

I can see the uploaded file arriving in the assets/files folder but the upload isn't registering in the database for the page and field.

This is the error in the log: TypeError: Exception::__construct(): Argument #2 ($code) must be of type int, string given in /data04/domain/public_html/wire/core/FieldtypeMulti.php:254. 

However, I'm wondering if this a red herring as the server delivers a non-integer error code which is triggering the error on FieldtypeMulti.php:254.

So, could this be a problem with how MySQL is configured on the server? There is a 2006 mysql error code which I think relates to a lost connection. 

Thanks

[elabx]

  On 4/3/2025 at 2:15 PM, Warran said:

I've uncovered the following error:

session_write_close(): Failed to write session data using user defined save handler. (session.save_path: /var/cpanel/php/sessions/ea-php82, handler: write) in <b>Unknown</b>on line <b>0</b>

Expand  

For this error, can you try changing your session handler?? In case you are using the default, try SessionHandlerDB?

[Warran]

We are using SessionHandlerDB and getting this error.