E-mail address no longer visible

[Creativ-Team]

Hello,

on the page riedl-whirlpool.de there is an e-mail icon with the e-mail address in the footer bar next to the telephone number. This is no longer visible and is also missing completely in the source code.

The same problem also exists on the page Imprint and Data Protection. Here too, the e-mail address has been created but does not appear.

2nd problem, the page has a SSL certificate and is also created in the config file.

Nevertheless it appears without SSL.

There was no update and no other changes. Since when this problem exists is not known.

WHO can help?
Thanks

[MoritzLost]

19 minutes ago, Creativ-Team said:

on the page riedl-whirlpool.de there is an e-mail icon with the e-mail address in the footer bar next to the telephone number. This is no longer visible and is also missing completely in the source code.

It's impossible to tell why the icon is not working without looking at the source code. My best guess is that there is a global setting that controls the Email address to show in the footer, and that someone has changed that setting. On my sites, global site elements (like icons in the footer) will have corresponding options on a hidden 'settings' page where you could, for example, change the Email address or remove it. Does your site have such a settings page? Otherwise, you'll have to check the template file (the footer is likely a partial or mixin somewhere in your templates folder) to see why it's not working anymore.

There are also numerous JavaScript errors in the console, so something might be going wrong there. You'll want to have your developer have a look at that, it could create any number of issues for your site.

Quote

2nd problem, the page has a SSL certificate and is also created in the config file.

Nevertheless it appears without SSL.

The SSL certificate is configured correctly and you can visit the site with HTTPS: https://riedl-whirlpool.de/infrarotkabinen/

All you need is a redirect from HTTP to HTTPS. You can do that using ProcessWire's .htaccess file, which should be in the root directory of your site. Uncomment these two lines, which will automatically redirect all HTTP requests to HTTPS.

[Creativ-Team]

20 minutes ago, MoritzLost said:

It's impossible to tell why the icon is not working without looking at the source code. My best guess is that there is a global setting that controls the Email address to show in the footer, and that someone has changed that setting. On my sites, global site elements (like icons in the footer) will have corresponding options on a hidden 'settings' page where you could, for example, change the Email address or remove it. Does your site have such a settings page? Otherwise, you'll have to check the template file (the footer is likely a partial or mixin somewhere in your templates folder) to see why it's not working anymore.

There are also numerous JavaScript errors in the console, so something might be going wrong there. You'll want to have your developer have a look at that, it could create any number of issues for your site.

The SSL certificate is configured correctly and you can visit the site with HTTPS: https://riedl-whirlpool.de/infrarotkabinen/

All you need is a redirect from HTTP to HTTPS. You can do that using ProcessWire's .htaccess file, which should be in the root directory of your site. Uncomment these two lines, which will automatically redirect all HTTP requests to HTTPS.

 

thank you very much for the quick answer, we will try to solve the problem.