justkev

I just couldn't imagine anyone paying that kind of money for support that isn't even open on the weekends. What happens to the guy that pays his $1900 payment for 10 months and finally needs "urgent support" at 5pm on a Friday? Crazy...

From their website, "Q: When is EllisLab Support available to help? Our customer support team—we call them our Customer Advocates—is available to help Monday through Friday from 7:00am to 3:00pm Pacific Time." So for $1900 a month, their highest level of support offered... You can get support only between those hours? Even their "Urgent Response", 2 hour tickets seem to stick to the business hour rule. What a deal