14 replies to this topic

[Sylvio]

Hi,

So I am facing this issue, I just moved my clients website on to his (pre-live) hosting but I'm having issues uploading images and files, actually any upload thru processwire admin fails (http upload).
I am getting this error:

Unable to move uploaded file to: /var/www/vhosts/showled.tv/httpdocs/site/assets/files/5874/20110707_164442-1.jpg

The hosting is a linux server with a Plesk system, and I think the problem is that every upload thru http is done by the user apache:apache, and there lies the problem!

This is pretty urgent, the client started to add content, but he is not able to upload his images, etc...


Is there anybody who can help me this issue?

Regards,
Sylvio

[apeisa]

Files are written to /site/assets/files/ so make sure you have given write permissions there (0777 if using (s)ftp or chmod ugo+rw if using shell).

[Sylvio]

All write permissions are correct 777 to /site/assets/files/, a temp directory is created, for instance '5874', with 777 permissions, BUT the file is not moved to this location.

[ryan]

This command from the shell should fix it:

chmod -R ugo+rw site/assets

Type that from your web root dir.

[ryan]

5874 is not a temp dir. That page id numbered dir is created for every page as its place to store files. Running as apache:apache is totally normal, just have to figure out where the file system is blocking write access to apache. Could also be that one of the parent dirs needs +x.

[Sylvio]

Ryan,

That command did not solve my issue.



Sylvio

[Sylvio]

Could the issue be that PHP safe_mode is on?

[ryan]

That could definIty be an issue. I recommend disabling that first thing. Also, another good way to identify problems is to install a fresh copy of PW through the installer.

[ryan]

Try adding this to the top of your .htaccess:

php_value upload_tmp_dir  /path/to/root/site/assets/cache/

Of course replace with the actual path to site/assets/cache/. This may allow you to work around safe mode.

[Sylvio]

Turning safe_mode off solved my issue!!

I will also try the 'upload_tmp_dir' directive change instead


Thanks for all your help, my client thanks you


Cheers
Sylvio

[ryan]

Glad that worked. If you can , keep it turned off. I was only suggesting to change the upload dir if you couldnt turn off safe mode. There is a reason why PHP 6 doesn't even have safe mode, it's generally a bad thing when you are trying to run any kind of web application. I don't know of any web hosting providers using safe mode.

[Sylvio]

I thought that the client had disabled it, they have like a full admin plesk hosting where the provider doesn't configure anything, so I guess the client missed this setting

[beto]

Hello, I am new to this intriguing dimension called ProcessWire.

I am doing my first steps, but I also get this message:

Unable to move uploaded file to: /var/www/vhosts/showled.tv/httpdocs/site/assets/files/5874/20110707_164442-1.jpg

I am running the site in Windows-Apache-PHP5.3

Any help?

[formmailer]

Hi,
Did you check the permissions on the assets folder?
I am not so familiar with Apache on Windows, but assume that the service account running Apache needs write permission to the assets folder, as well as to it's subfolders.

/Jasper

[ryan]

Jasper is right: it sounds like PHP/Apache doesn't have write access in your /site/assets/ dir.